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- If you find that an item is absent from your package, it might have been sent in a separate shipment. Please refer to your Order Confirmation to verify whether each item has a different tracking number assigned.
- If all items share the same tracking number, click here to submit a ticket and include a copy of the packing slip or any documentation that accompanied the parcel, so we can investigate further.
- If the attached packing slip or any included paperwork indicates that an item is missing, please allow us to rectify the situation and send the missing item(s) as soon as possible!
- If the items were dispatched separately, please click here to check how to track your remaining parcel.
- To inquire with your local post office, please click here to see the most common carriers.
- If all items share the same tracking number, click here to submit a ticket and include a copy of the packing slip or any documentation that accompanied the parcel, so we can investigate further.
- If you're unsure whether your items were shipped together or separately, click here to submit a ticket so we can further check for you.
WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.