I am requesting a refund for my order

Dissatisfied

1. Our Product Research Team has dedicated considerable time to selecting products we believe our customers will love, as they are in high demand, trending, or popular items.
2. We kindly ask for your understanding that running a small business involves many costs. Therefore, we rely on our customers to thoroughly research and verify the products they are purchasing online. If you believe our product does not meet your needs, please do not proceed with the order.
3. While we understand your dissatisfaction with the item, operational costs have already been incurred. Consequently, all sales are final, and we cannot offer refunds.

Incorrect Item

1. Receiving an incorrect item means you received a completely different product than what is shown on our website.
   • Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
   • Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
   • Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
     • As a small business, we strive to ensure that the product information on our website is comprehensive, helping customers make informed decisions about their purchases.
   • Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
     • We encourage customers to review the product details carefully and only proceed with the order if it meets their needs.
2. We will create a replacement order with the same shipping speed as your original item.
   
   • Please provide us with three photos of the received item from different angles to expedite the replacement process.
   • There is no need to return the incorrect item if a replacement order is created.

Items Not Received After 30 Days

1. Items not received after 30 days [excluding shipments that are showing delivered on the carrier's website, e.g., showing delivered in USPS or Canada Post] is eligible for a free replacement.
   • A replacement order, with the same shipping speed that was used on your original item, will be created.
2. If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
   • Please click here to know what tracking number should I give to my local post office.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.